Warranty

The only warranties and guarantees Limited Warranty in effect on the date of purchase, which Customer acknowledges has been reviewed. BTC Custom Designs disclaims all conditions, warranties, and guarantees that are not expressly set forth therein and any implied conditions, warranties, and/or guarantees.

 

General Terms 

 

All prices and services featured on our website are quoted in U.S. dollars, are valid and effective only in the continental U.S.

 

We are proud of our products and may reference material and manufacturing techniques throughout the website. Wood or steel specifications, product composition, and manufacturing techniques vary by product and may change over time without notice. Final products may vary in color, finish, size or other features. 

 

The total order amount, including sales tax and shipping and delivery charges, will be charged to your credit card account or deducted from your gift card in full at the time the order is placed.

Sales Items

Sales item orders cannot be cancelled. Sales items are final sale and may not be returned. No price adjustments are given on or due to prior sales.

Order Cancellations

We cannot accept cancellations on custom-made, custom-finished items, or custom artwork design. This includes, but is not limited to custom names and other custom text. All purchases are made to order, and can not be refunded or cancelled due to time and resources allocated to the fulfillment of that item. 

Non-Custom/Stock Item Cancellations are accepted if you contact the company within 24 hrs. of the purchase date. No Cancellation Fees will be applied.

For all other items that have shipped: Find the return policy that applies, below, and follow that procedure.

 

 

Warranty Returns

If your order is received damaged or is incorrect due to our error. Please contact us within 24hours after receiving for us to correct the issue. 

Non-warranty Returns

We do not accept returns on custom-made, custom-finished items, or custom artwork design. This includes, but is not limited to custom names and other custom text.

Return Procedure

• You must contact us prior to returning a non-custom item.  Shipping charges are non-refundable, and you are responsible for the return shipping charges. If you receive a damaged, defective, or incorrect item, warranty service will be provided at no charge (see Warranty Returns, above).

• Please provide pictures of damaged item. 

• Repack item securely in its original packaging(if applicable).

• Your item will be inspected upon return. A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.

• A credit will be issued to the original credit card account or a gift card will be issued to the gift recipient within 15 days after we receive the item at our Returns Distribution Center. Refunds generally appear on your credit card statement in one to two billing periods.

Delivery is subject to reasonable and safe access. It is your responsibility to advise us of any special delivery requirements. Hoisting, window removal, and any other extraordinary measures necessary to accomplish delivery are your responsibility and at your risk, the cost of which must be paid by you at or before the time of delivery.

 

Website Pictures 

 

Items may vary in color, due to lighting or computer settings. 

 Legal

We may update or modify these Terms and Conditions at any time and without prior notice. For this reason, you should review our Terms and Conditions each time you purchase products from us.

Shipping Policy

Customers are responsible for returned items due to incorrect shipping address. 

Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; We have no control over these charges, nor can we predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.